Most items
requiring 4 weeks or more manufacturing time are shipped via
motor freight.
Standard Shipping - Most Old
Hickory items are
shipped via Motor Freight. This means your order will
come to you in a box with a crate around it. You will
need to make arrangements to receive the shipment when the
freight contractor calls to notify you of delivery.
Large
Orders - Please contact us with the merchandise information and your complete delivery address so we
can quote the exact shipping fees.
Alaska,
Hawaii, and Canada - Please
contact us with your destination requirements and we will quote you
estimated shipping fees.
Changes /
Cancellations
After your order has been
placed, you have 24 hours to cancel the order before any fees
are incurred. Any fee or charges incurred to us
for cancellation
or changes will be applied to you.
Satisfaction /
Returns
Customer satisfaction is
the foundation of our success. Our customers are
overwhelmingly satisfied with their furnishing selections.
However, if you are not satisfied with your purchase, you must
call us within 7 days after receiving item(s) for return
instructions. Item(s) must be in original purchase condition
for a refund minus a 50% re-stocking
fee (Old Hickory items are considered
"custom"). Please repackage the
items as received and ship
as instructed.
Return shipping charges are not refundable.
Production Times
Production times will vary because of
the unique hand crafted process and may be up to 6-10 weeks.
If you have a specific delivery time frame, we should discuss
this prior to order placement. We
will not make impossible promises to get a sale.
We convey honest, realistic expectations. Sometimes,
through circumstances beyond our control, we do not make a
projected delivery schedule. We will do our best to
expedite your order, but cannot guarantee an exact delivery
day.
Delivery Notification
On all motor freight and In-Home
deliveries, you will be notified via telephone by the delivery
service at least 24 hours prior to delivery.
Our staff will
include your pre-delivery contact phone number and delivery
address on the bill of lading. When the freight
dispatcher contacts you, please verify (and clarify if
necessary) your delivery destination. They will arrange
for an approximate time of delivery, usually within a (4) four
hour period of time.
NOTE: If no one is at home when
delivery is attempted, you will incur a minimum re-delivery
charge of $75.00 per order. Please make sure someone is
at the delivery destination to receive the order.
If your home is not accessible by
delivery truck (example: summer home in Michigan snowed in
during winter months), we may have to transport your
merchandise to the nearest accessible point and it will be
your responsibility to provide pick-up and transportation to
your home.
In some cases, remote delivery charges
may apply. We will notify you prior to shipping if this
should apply or call us if you are concerned.
Order Tracking
Actual shipping time averages (7) seven
working days, but can take as long as (15+) fifteen plus
working days under unusual circumstances. If delivery
contact is not made approximately (10) ten working days from
shipping notification, you may want to check on the transit
location of your order. Please us with your invoice
number and we will respond promptly with the most up-to-date
information.
When Your Merchandise Arrives
Please be prepared to inspect your order
when it arrives. Check the bill of lading and
verify that the quantity of packages delivered agrees with
what the BOL indicates left the factory. Please do not
sign the bill of lading until you are reasonably sure the
merchandise has been delivered in good condition. If you
should discover damage, it is your responsibility to notify us
immediately. You must sign the bill of lading with a
note describing the damage you see. Although
damage claims are rare, they can happen and your products are
fully insured against freight damage.
Please be sure the size and dimensions
of the merchandise will fit in the desired room and entrance
passages by a comfortable margin. If delivery involves
limited maneuverability because of narrow halls, doorways,
stairwells, etc., we
will not be responsible for any damage that could result in
attempting placement. If setup in your desired area is
not conveniently feasible, delivery and setup will only be
made to an accessible area. Please be sure to
clear the desired room and path leading to it of any obstacles
in advance of the delivery.
Freight Damage
Your products are insured against
freight damage. Should freight damage be
determined, we will either arrange to have the merchandise
repaired to factory new conditions or replaced at no cost to
you and as expeditiously as possible.
